Frequently asked questions.
Everything you need to know about setting up your account, working through a course, and downloading your CE completion certificate.
How do I set up my account and access my courses after purchasing?
If you’re a new customer:
- After payment, check the email address you used during checkout for an email titled “You’ve been invited.”
- Open the email and follow the link to set your password.
- After setting your password, you’ll be logged in automatically.
- Complete your profile with your name, license number, address, and other required information. You must complete your profile before accessing your courses.
- Click “Dashboard”, then select the “Courses” tab to see your purchased courses and progress.
- Select the course you want to begin.
If you don’t receive the invitation email, check your spam or junk folder. If you still need assistance, contact support@infocusce.com.
If you already have an account:
Log in, complete your profile if prompted, then click “Dashboard” and select the “Courses” tab to access your purchased courses and view your progress.
What should I do if I forget my password?
Click “Forgot Password” on the login page and enter the email address associated with your account. Follow the instructions in the password reset email.
If you don’t receive the email, check your spam or junk folder. If you still can’t find it, contact support@infocusce.com.
Can I complete my courses at my own pace?
Yes. Our on-demand courses are self-paced, so you can complete them on your own schedule. You have 12 months from the date of purchase to access and complete your courses.
Can I stop a course and return to finish it later?
Yes. Your progress is saved, and partially completed videos and podcasts resume where you stopped.
To return to a course, log in, click “Dashboard”, open the “Courses” tab, and select the course you want to continue.
Be sure to click “Mark as complete” after finishing each webinar or podcast.
How do I take the post-test, and what happens if I don’t pass?
After watching the webinar or listening to the podcast and clicking “Mark as complete”:
- Click the “Post-Test” button.
- Answer the questions.
- Click “Submit post-test”.
You must score 80% or higher to pass. If you don’t pass, review the course material and try again. There are no retake limits or waiting periods.
How do I obtain and download my CE completion certificate?
Complete the following requirements for each course:
- Watch the webinar or listen to the podcast.
- Click “Mark as complete”.
- Take and pass the “Post-Test” with a score of 80% or higher.
- Complete the “Evaluation Survey”.
Once all requirements are complete, you can download your certificate in either of these ways:
- From the post-test results: When you see “CE credit earned for this course,” click “Download your certificate.”
- From your dashboard: Click “Dashboard”, open the “Credits” tab, and click “Download Certificate” next to the completed course.
Save a copy for your records. If your certificate is unavailable or contains incorrect information, contact support@infocusce.com.
How long will I have access to my purchased courses?
You will have access to your purchased courses for 12 months from the date of purchase.
Your completion certificates can be downloaded from the “Credits” tab in your Dashboard. We recommend downloading and saving your certificates for your records.
Who should I contact if I experience technical difficulties or need assistance?
Email support@infocusce.com for help with your account, courses, or certificates. Please include:
- Your name and the email address associated with your account.
- The course title or order number, if available.
- A brief description of the problem.
- A screenshot of any error message, if possible.
Please do not send your password or payment card information.